Proludic’s commitment to superior warranty coverage

Proludic is determined to improve the quality and durability of its products to increase the service life of its clients’ playgrounds and sports areas. Whether choosing the best materials or applying the highest manufacturing standards, we go the extra mile to ensure that your equipment will withstand the ravages of time for even longer! Our warranties are among the best in the industry and reflect the superlative quality of our products.

Lifetime guarantee against structural failure on our sports and play equipment due to material or manufacturing defects on:

• Posts and supporting structures (painted galvanised steel, galvanised steel, stainless steel)

• Stainless steel tubes

• Panels (coloured compact/non-slip compact / high-density polyethylene)


LIFETIME GUARANTEE

Lifetime guarantee against structural failure on our sports and play equipment due to material or manufacturing defects on:
• Posts and supporting structures (painted galvanised steel, galvanised steel, stainless steel)
• Stainless steel tubes
• Panels (coloured compact / non-slip compact / high density polyethylene)

25 years

against structural failure on our sports and play equipment due to material or manufacturing defects on
lacquered plywood panels and non-slip plywood panels.

15 years

against structural failure on our sports and play equipment due to material or manufacturing defects on the solid wood planks and timber frame posts.

10 years

against structural failure on our sports and play equipment due to material or manufacturing defects on:
• Metal components (with the exception of springs, moving or mechanical parts and fixings)
• Planks and treated timber frame posts
• Metal crimps and rope assemblies

5 years

against structural failure on our sports and play equipment due to material or manufacturing defects on:
• Springs and mechanical systems
• Moulded or rotary moulded plastic parts (with the exception of moving parts)

2 years

against material or manufacturing defects on component parts.

The guarantee includes the provision of spare parts or free repair but does not include installation on-site.

The following are not covered by the guarantee:

  • Normal wear resulting from the use of the equipment.
  • Problems of an aesthetic nature, such as the normal cracking of solid and glued laminate timber, discolouration of painted surfaces, plywood, compact laminate or polyethylene panels, plastic parts and poured flooring.
  • Deterioration of the equipment due to non-compliance of the installation with the vendor’s specifications.
  • Deterioration of the equipment due to non-compliance with the care and maintenance specifications.
  • Deterioration of the equipment due to abnormal conditions of use (vandalism, lack of surveillance, etc.).
  • Dilation of poured flooring on contact with peripheral surfaces (paving, edging, old flooring, etc.).
  • Cracking of poured flooring due to substrate defects.
  • All equipment supplied by the customer or original, specific orders demanded by the customer.
  • Any compensation for lost operating time if an item of equipment is rendered temporarily unusable.
  • The guarantee takes effect as of the date on which the goods are delivered to the customer by the carrier.
  • The replacement or repair of a part does not extend the guarantee period for the part.
  • To benefit from the guarantee, the customer must inform Proludic in writing within 48 hours of observing the defect or failure. If necessary, the customer will cease to permit access to the playground.

For any other product sold by Proludic, please consult us.